This Privacy Policy is effective as of March 31st, 2025.

Dog Training Online (“we”, “our”, or “us”) is committed to protecting your privacy when visiting our website, www.dogtrainingonline.co.nz. This website is owned and operated by Canine Solutions Ltd (referenced as “Canine Solutions”).

This Privacy Policy details how www.dogtrainingonline.co.nz collects, uses, and protects the personal information of users who visit our website and subscribe to our services. This Policy applies to personal information you submitted on this and other websites operated by Canine Solutions Ltd, and to any information automatically retrieved during your visits to these websites.

Canine Solutions operates the following websites: www.caninesolutions.co.nz, www.simplyrural.co.nz, www.leveisha.co.nz, and www.dogtrainingonline.co.nz. All other websites are to be regarded as third-party websites.

We are committed to protecting your personal information. All personal information collected from your use of the above websites is held in accordance with the New Zealand Privacy Act 2020. This includes adhering to the 13 Information Privacy Principles, which govern how we collect, store, use, and disclose your personal information.

By using our services, you automatically agree to the terms outlined in this Policy. If you do not agree to the Policy, please do not use our services.

When you register for our online training courses, we collect personal information such as your name, email address and contact details, which are required to create your account and access our services.

When you make a payment for our subscription services, your billing details (such as credit/debit card information) are collected and processed securely by our third-party payment provider Stripe. We do not store your payment details on our servers. For more information on how Stripe handles your data, please refer to their privacy policy here.

When you create an account on our website, we collect your chosen username or email address and password. This information is used exclusively to create your account and ensure secure access to your membership. We do not use or share this information for any other purpose.

Our website automatically collects usage data when you interact with our website. This includes your IP address, browser type, device information, and pages visited. We use this data to analyse website performance and improve your user experience.

To provide a seamless user experience, we rely on third-party services such as Stripe and MemberPress for membership management and course access. MemberPress and Stripe may collect and process your personal information (submitted by you), such as account details and preferences, on our behalf. For more details on their privacy policies, please review their privacy policies below.

• MemberPress
• Stripe

To provide services and grant access to our training materials, we use your account information to allow you secure access to the training materials and resources included in your membership. Without this data, we would not be able to provide the services you have subscribed to.

Your personal information, such as billing details, is used to manage your membership and process subscription payments. These transactions are securely handled through our third-party payment provider, Stripe. With your consent, we may use your email address to send you newsletters, updates about new training materials, or special offers. You can opt out of these communications at any time by contacting us at info@dogtrainingonline.co.nz

If you contact us with a question or concern, we may use your information to provide assistance, resolve technical problems, and improve overall user experience.

We value your privacy. As part of our Privacy Policy, we will not release, sell, publish or rent your personal information to third parties. However, we may share your information in the following situations:

Payment Processors – Your billing information is shared with trusted third-party payment processors to securely handle transactions. These providers are required to protect your information and process it in accordance with their privacy policies.

Service Providers – We may share your personal and account information with service providers, such as MemberPress, to help us operate our website, manage memberships, and deliver the services you have subscribed to. These providers only access the data necessary to perform their functions. If you express interest in or use one of our other services such as doggy daycare or grooming, we may share your information with our affiliated companies, Canine Solutions and Leveisha. This is to coordinate and provide those services seamlessly. These companies are committed to protecting your information following their own privacy practices.

Legal Authorities – We may disclose information required by law, such as in response to legal requests, subpoenas, or court orders, or to protect the rights, property, or safety of our business, users, or others.

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include the use of encryption, secure servers, and regular monitoring of our systems for potential vulnerabilities. While we strive to use commercially acceptable means to safeguard your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we are continuously improving our security practices to keep your data secure.

We respect your rights regarding your personal information and provide the following options:

Access, update, or delete your personal information – You have the right to access the personal information we hold about you and request corrections or updates if needed. If you wish to delete your personal information, you can contact us directly, and we will comply unless we are legally required to retain it.

Opt-out of promotional communications – You can opt-out of receiving newsletters, updates, or marketing communications at any time by contacting us directly or clicking the ‘unsubscribe’ link – if present.

These rights are in accordance with the New Zealand Privacy Act 2020, and we are committed to facilitating them promptly and efficiently.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, along with the revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acknowledgment and acceptance of the updated Privacy Policy.

If you have any questions about our Privacy Policy or any other matter, please email info@gdogtrainingonline.co.nz

This Cookie Policy details how Dog Training Online (“we”, “us”, or “our”) uses cookies and similar tracking technologies to enhance your experience when you visit www.dogtrainingonline.co.nz (“Website”).

Cookies are small data files stored on your device that help us improve functionality, analyse usage patterns, and deliver a personalised browsing experience. By using our website, you agree to our use of cookies in accordance with this policy.

Essential cookies – These cookies are necessary for the basic operation of our website, such as enabling you to log in to your account and access training materials.

Performance cookies – These cookies help us understand how visitors interact with our website by collecting anonymous usage data. This allows us to improve functionality and the user experience.

Functional cookies – These cookies remember your preference, such as language or log in details, to provide a more customised experience.

Third-party cookies – Cookies set by third-party services, such as MemberPress or Stripe, may also be used for secure payment processing or membership management.

You can manage and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to access all features.

We may update our Cookie Policy from time to time. Any updates to this policy will be posted on this page.

If you have any questions or concerns regarding our Cookie Policy, please contact us at info@dogtrainingonline.co.nz