Welcome to Dog Training Online!

www.dogtrainingonline.co.nz (reference as “we, “us, or “our”) also known as Dog Training Online is kiwi owned and operated by Canine Solutions Limited (referenced as “Canine Solutions”) and in association with the following websites: www.caninesolutions.co.nz, www.leveisha.co.nz and www.simplyrural.co.nz

These Terms and Conditions (“terms”) are here to ensure that we are all on the same page about how our services work. By using our website, you agree to these Terms, so please take a moment to review them. If you have any questions regarding our Terms and Conditions, please contact us at info@dogtrainingonline.co.nz

Eligibility – To access our online dog training courses, you must create an account and purchase a membership. By signing up, you confirm that you are at least 18 years old or have the consent of a legal guardian.

Account Creation – When creating an account, you agree to provide accurate and up-to-date information. It is your responsibility to maintain the confidentiality of your login details and notify us immediately of any unauthorised access to your account.

Membership Fees and Payments – Memberships are offered on a subscription basis and require payment of a monthly fee. Payments are securely processed through a third-party provider, Stripe, and by subscribing you agree to their terms of service.

Access to Training Materials – Upon successful registration and payment, you will gain access to the training materials included in your membership plan. These materials are for personal use only and must not be shared, distributed, or resold without prior written consent.

Cancellations and Refunds – You may cancel your membership at any time through your account settings. However, refunds for partially used membership periods are not available. We rely on an automated subscription system to ensure uninterrupted access to our training materials. It is the responsibility of members to manage their subscriptions and cancel it if no longer required. As such, we do not offer refunds for payments made due to forgotten cancellations or oversight on the user’s part. We encourage members to cancel their membership through their account settings.

For assistance with cancellations, please contact us at info@dogtrainingonline.co.nz

Provide Accurate Information – Ensure that all information you provide during registration is truthful, accurate, and up to date. You are responsible for promptly updating your account details if they change.

Maintain Account Security – Keep your username and password confidential and do not share them with others. If you suspect unauthorised access to your account, notify us immediately at info@dogtrainingonline.co.nz

Use Materials Responsibly – Our training materials are provided for personal use only. You agree not to share, copy, distribute, or resell any content without our prior written permission.

Comply with Applicable Laws – Use our website and services in accordance with all relevant laws and regulations. Any misuse of our website or breach of these Terms may result in termination of your account.

Avoid Prohibited Activities – You must not engage in any of the following activities while using our services:

• • Attempting to gain unauthorised access to our systems
  • Posting or sharing offensive, harmful, or unlawful content to our website, or other sites associated with Dog Training Online
  • Using our website in a way that disrupts or harms other users or our systems

All content on this website, including but not limited to training materials, images, graphics, text, videos, logos, and designs, is the exclusive property of Dog Training Online and is protected by copyright, trademark, and other applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the materials for personal, non-commercial purposes only. Any unauthorised reproduction, distribution, modification, or use of our content, in whole or in part, is strictly prohibited and may result in legal action.

If you wish to use any of our content for purposes beyond personal use, you must obtain prior written consent from Dog Training Online or Canine Solutions Limited. Please contact us at info@dogtrainingonline.co.nz for inquiries regarding permissions.

Certain functionalities of our website, including payment processing and membership management, are provided by trusted third-party services. By using these services, you agree to abide by their terms and conditions, which are separate from our own.

We currently use Stripe to process payments securely and MemberPress to manage your account and access our training materials. While we strive to ensure that these providers uphold high standards of service and security, we are not responsible for any actions, errors, or omissions by third-party services.

For further information, we encourage you to review their policies:

• • Stripe
  • MemberPress

If you have any issues with third-party services, please contact them directly or reach out to us for guidance at info@dogtrainingonline.co.nz

To the fullest extent permitted by law, Dog Training Online shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

Use of Website and Services – Your use of our website and services is at your own risk. We do not guarantee uninterrupted or error-free access, and we are not responsible for technical issues such as website downtime or errors beyond our control.

Training Outcomes – The effectiveness of the training methods provided may vary depending on factors such as breed, temperament, and consistency of training by the owner. We do not guarantee specific results and disclaim any liability for dissatisfaction with outcomes.

Third-Party Actions – Certain functionalities, such as payment processing and membership management, are provided by third-party services. We are not responsible for errors, omissions, or actions by these providers, including delays, interruptions, or disputes arising from their services.

Loss or Damage – We are not liable for any loss or damage to your data, equipment, or personal property resulting from the use of our website or training materials, including issues caused by viruses, malware, or other online threats.

Legal Compliance – Nothing in these Terms excludes your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable laws. If you believe our services do not meet the guarantees outlined in these laws, please contact us at info@dogtrainingonline.co.nz to discuss your concerns.

We reserve the right to update, modify, or discontinue any aspect of our services at any time, including but not limited to the training materials, features, or content available on our website. These changes may be made to improve user experience, update information, or comply with legal or technical requirements.

Such modification may occur without prior notice, although we will make reasonable efforts to inform users of significant changes that may impact their membership or access to services. Your continued use of our website after any modification constitutes your acceptance of the updated services.

If you have any questions or concerns about changes to our services, please contact us at info@dogtrainingonline.co.nz

We reserve the right to suspend or terminate your membership at our discretion, including but not limited to the following circumstances:

• Breach of these Terms and Conditions
• Misuse of our website or services, such as sharing or distributing training materials without authorisation
• Fraudulent, abusive, or harmful behaviour towards our business, staff, or other users
• Failure to make timely payments for your membership

Upon termination of your membership:

Access to Services – You will immediately lose access to all training materials and member-only features. No refund will be provided for unused portions of your membership.

Data Retention – We may retain certain personal information after termination for legal, compliance, or administrative purposes, as outlined in our Privacy Policy. Any data retained will be securely stored and handled in accordance with applicable laws.

Reinstatement—Requests to reinstate a terminated membership will be considered on a case-by-case basis. If you wish to discuss reinstatement, please contact us at info@dogtrainingonline.co.nz

These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand. The United Nations Convention on Contracts for the Internation Sale of Goods (1980) shall not apply to or govern these Terms or any aspect of any dispute arising under these Terms and Conditions.

We reserve the right to modify, update, or revise these Terms and Conditions at any time. Any changes to these Terms and Conditions will be effective immediately upon posting on our website. We encourage you to review these Terms and Conditions regularly to stay informed of any updates. Your continued use of our website and services after any changes constitutes your acceptance of the updated Terms and Conditions.